Submit both photos and videos of the damaged items to prove damage. We offer a full refund or a replacement if products arrived are badly damaged.

No refunds will be issued due to lost or stolen packages after delivery is complete unless... a non-delivery certification issued by the local post office with an official seal can be obtained.

We offer a full refund or a replacement if products are incorrect or missing.

No order cancellation is guaranteed. Once the product has been shipped from our warehouse the order can not be cancelled. Use the 'Contact Us' page to submit any cancellation inquiries and we will do our best to honor them.

a. The customer does not like it.

b. The buyer ordered the wrong items or SKU.

c. The shipping address was provided incorrectly.